Information We Collect and Why
In order to provide a high-quality service, FusionIQ collects various types of information when you visit the website or mobile app, sign-up as a customer, or otherwise engage with FusionIQ .
We collect various types of anonymous information about visitors to to our website, such as device-related information (including browser type and IP address) and server log information (including the date and time of day of your visit, average time spent on the FusionIQ website, browsing activity, and any site that referred you to FusionIQ ). We also collect information that you input into our website, e.g., by beginning the account application process or by commenting on the FusionIQ blog. We use this information to better understand our visitors and our business, facilitate site navigation, provide the services or information you request, and enhance the FusionIQ service.
When you choose to create an account with FusionIQ , we will also collect certain personal information, including your full legal name, email address, permanent address, date of birth, social security number and information about financial status. We are required by law to collect this information to provide you with financial services. If you do not wish to provide this information, you cannot become a FusionIQ customer.
Other Ways We Collect Information
Apart from through the account opening process and from visitors to the site, we may collect various other types of personal information if you or a friend engages with FusionIQ. We collect your email address as part of our customer referral service or if you subscribe to the FusionIQ blog. We may also collect personal information if you contact us or otherwise give it to us (e.g., in an email, phone call, or live chat with a member of our customer support team). Further, we may collect information regarding your browsing activity when you visit FusionIQ’ websites and actions you take within your FusionIQ account while logged in to your FusionIQ account.
Cookies and Pixels
Cookies are small pieces of data that are stored on your computer, mobile phone or any other device used to access the internet. Pixels are small code blocks on a website that allow for another server to measure viewing of a webpage and often are used in connection with cookies. We use these technologies to customize FusionIQ and improve your experience with the site. Cookies store anonymous information, such as whether you viewed the site from your mobile device. We may store some personal information in a cookie and/or pixel, such as the site that you visited immediately prior to visiting FusionIQ and relevant financial information that allows us to enhance your user experience and for marketing purposes. Additionally, we may use a cookie and/or pixel that only stores anonymous information to track visitors across websites to better customize our marketing and advertising campaigns. Cookies, pixels, and similar technologies are not required for site functionality. You are not required to accept any cookies or pixels to use this site. However, refusing to accept cookies or pixels will make the use of FusionIQ more cumbersome and less accessible.
How We Use Your Personal Information
FusionIQ uses your personal information to enhance your customer experience, provide customer support, operate and maintain your account in accordance with US law, investigate and understand how FusionIQ is used, monitor and protect the security and integrity of FusionIQ, and better market and advertise FusionIQ’ services. As part of this process, we may from time to time aggregate some of your personal information in certain data analysis, reports, or other interpretations of investment trends for both internal and external purposes. When aggregating personal information, we make sure that the information is not identifiable to any particular customer. Additionally, we may use your personal information to contact you regarding our own services or resources that we think may be of interest to you. If you no longer wish to receive such marketing communications from FusionIQ , please click the “unsubscribe” link that can be found at the bottom of each such email message. Please note that if you hold an account with FusionIQ, you cannot opt-out of certain communications related to the administration of your account, including communications related to billing, statement and trade confirmation delivery or certain regulatory matters.
How We Share Your Information
We do not sell, rent, or trade your personal information with any third parties other than with your consent or as permitted by law. In order to provide financial services and for everyday business purposes or to market our services to you, we may share your personal information with third parties, including consumer identification verification services, public accounting firms, and certain other service providers (including companies that perform marketing and analytics services). We have entered into agreements that require that these third parties keep this information confidential. We may also disclose your information to other third-party financial institutions, e.g., if you ask to transfer assets from FusionIQ to such financial institutions. We may also disclose your personal information to our affiliates either for their business purposes or so that they may market their products and services to you. You have the right to request that we not share your personal information with our affiliates so that they may market their products and services to you, and you may do so by calling us at (877) 486-4702. We may also disclose personal information in response to service of legal process, such as a court order, summons, or subpoena, or as permitted or required by law when we reasonably believe it is necessary or appropriate to investigate, prevent, or take action regarding illegal activities, suspected fraud (including identity theft), frontrunning or scalping, situations involving potential threats to the physical safety of any person, or suspected violations of our Terms of Service or customer agreements. Furthermore, we may disclose personal information in specific other cases with your consent. If you conduct business with us through FusionIQ, we may exchange information we collect with your investment professional or with others they may authorize. In order to provide workplace services to employers or plan sponsors, such as retirement savings plan services and recordkeeping services, we may exchange any information received in connection with such services with the employer or plan sponsor or others they may authorize. We may also share information, including but not limited to account positions, contributions, distributions, and cash flows, with a third-party financial institution that serves as a directed trustee to 401(k) plans serviced by FusionIQ for Business and its affiliates.
HowYour Personal Information is Protected
FusionIQ works diligently to protect your personal information. We employ several physical and electronic safeguards to keep your information safe. We use robust browser encryption, store all of our data on servers in secure facilities, and implement systematic processes and procedures for securing and storing data. We limit access to your personal and financial information to only those employees with authorized access who need to know the information in order to perform their jobs, and we require third parties who perform services for FusionIQ to agree to keep your information confidential. Furthermore, if you choose to close your account or your account is terminated with us, we will continue to adhere to the privacy policies and practices outlined here. If you maintain a FusionIQ account that you access through our website or mobile apps, you are responsible for protecting and maintaining the confidentiality of your account and password and restricting access to your computer.
How You Can Access or Change Your Personal Information That We Have Collected
Once you have registered with FusionIQ you can access your profile, review the information that is stored, and revise that information. If you have any problems, you may also contact us at firstname.lastname@example.org. Due to US regulatory requirements, we do not delete residual copies of outdated information and must preserve all customer data for a minimum of five years.
OTHER IMPORTANT INFORMATION
Former Customers If you are a former customer, these policies also apply to you; we treat your information with the same care as we do information about current customers.
How You Accept This Policy
Changes to the Policy
Our service is not directed towards anyone under the age of 18. If a parent or guardian becomes aware that his or her child under the age of 18 has created an account with FusionIQ and/or provided us with personally identifiable information, please contact us at email@example.com. Additionally, if we become aware at any point that a child under the age of 18 is using our service, we will terminate his or her account.
Your Rights as a California Resident
Residents of California have the right to request from us certain information with respect to the types of personal information we share with third parties for those third parties’ direct marketing purposes and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at firstname.lastname@example.org. Your request should specify your full name and the email address you used when submitting personal information to us.
Your Rights as a Vermont Resident
We do not share nonpublic personal financial information we collect about Vermont residents to non-affiliated third parties except for our everyday business purposes or as otherwise permitted by law. If you wish to revoke any authorization to share your nonpublic personal financial information, which you have provided to us by entering into our Customer Agreement, please contact us at email@example.com. Please note, however, that we will not be able to provide you with services through FusionIQ without the ability to share this financial information.